Bezos is responsible for creating over 352,000 new full -time jobs since 2020 for the American economy and is on schedule to create more. He built his company to become the most trusted and well-liked brand. Jeff Bezos, Amazon’s founder and Executive Chair is one of the world’s richest person as of October 2022 with a Net Worth of $138.6 billon. COVID gave most firms in the world an opportunity to abandon Customer Service. Very few executives understand the financial impact when you provide Relentless Customer Service year after year. All three companies provide Relentless Customer Service. The investment at Amazon is worth $73,478, Costco $19,648 and Home Depot $14,858. The $1000 I invested in Walmart and eight other service leaders in May 2003 is only worth $3,499 as of October 2022. I always had trouble understanding why management for Walmart has simply focused on price alone for the last 13 years. When Scott left in January 2009 the stock value was less than when he started as CEO. The value of their company as a service leader has dropped as they have lost their focus on customer service when Lee Scott took over as CEO in January 2000. Sam Walton, one of the most powerful retailers in the world, built Walmart on Customer Service and price. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. One of the major weaknesses of most organizations is top management’s lack of a customer service strategy.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |